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ESTAS Best Instruction Generation Tool 2020

Spectre has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme in the UK residential property industry.  The ESTAS Supplier of the Year Awards – sponsored by Kerfuffle – were announced on You Tube by Phil Spencer in the first ever virtual awards for the property industry.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed viewers “There’s never been a more appropriate time to highlight the role suppliers play in the industry. The best suppliers are instrumental in helping agents provide excellent service, they are an extension of that experience so the service they deliver to agents is crucial, it’s therefore only right that the ESTAS puts the spotlight on their efforts.”

The ESTAS determines the best suppliers in the industry based purely on feedback from estate and letting agents who are asked a series of questions about the service they have received. Now in their 17th year the awards which are powered by ESTAS own customer review platform, saw 45,000 customer reviews.

Find out why we took home the award for best instruction generation tool

The ESTAS are powered by their online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients.

Simon Whale, The Chief Kerfuffler said “Customer service is paramount in any business with aspirations to be the best but there has never been a more important moment to impress, at a time when many agents haven’t fully returned to business the public are going to be brutally unforgiving for anyone falling below their ever increasing expected standards, but therein lies the massive opportunity, if you are able to demonstrate that difference then as Del Boy said the ‘world is your lobster!’ Congratulations to all the winning suppliers, and remember I owe you all a drink!”

Spectre has generated over £15 billion worth of instructions for agents to date. Increase your market share, faster with Spectre and book a free demo with our sales team to learn more about Spectre Sales and Lettings.

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